At dindoo.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return policy to ensure a smooth and hassle-free process. Please read our return policy carefully.
- Eligibility for Returns
a. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. It should also be in the same condition as when you received it.
b. Certain items, such as perishable goods, intimate or sanitary products, and gift cards, are not eligible for return. Please check the product description or contact our customer support for specific item eligibility.
- Initiation of Return
a. To initiate a return, please contact our customer support within [number of days] days of receiving your order. You can reach us through [contact methods, such as email or phone].
b. Please provide us with the following information:
- Order number
- Reason for the return
- Description of the item(s) you wish to return
c. Our customer support team will guide you through the return process and provide you with the necessary instructions and a return authorization, if applicable.
- Return Shipping
a. Unless the return is due to an error on our part, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item(s).
b. You are responsible for packaging the item(s) securely to prevent damage during transit. We are not liable for any damage that occurs during the return shipping process.
a. Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
b. If the return is approved, we will initiate a refund to your original payment method within [number of days] days. Please note that the refund processing time may vary depending on your financial institution.
c. The refund will include the original purchase price of the item(s), excluding any shipping charges or additional fees incurred.
a. We do not offer direct exchanges. If you wish to exchange an item, please initiate a return as per our return policy and place a new order for the desired item.
- Damaged or Defective Items
a. If you receive a damaged or defective item, please contact our customer support immediately. We will provide assistance and resolve the issue promptly.
- Non-Compliance with Return Policy
a. Items that do not meet the eligibility criteria mentioned in Section 1 may not be accepted for return. In such cases, we will contact you to discuss available options.
b. We reserve the right to refuse any return if we suspect misuse, abuse, or fraudulent activity.
- Changes to the Return Policy
a. We may update or modify this return policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our return policy, please contact us at [Contact Email]. Our customer support team is ready to assist you.
Thank you for shopping at tryleans.com!